It’s perfectly normal for the frame to feel a little stiff when you first try to lower it.
Over time, it will become easier to operate. For the initial attempt, we recommend having two people apply even pressure, and ensuring your mattress is already on the frame. This helps everything settle and function as intended.
If you’re still experiencing issues after following the instructions, sending us a short video can help us provide tailored advice.
If you have any further questions or need a bit more guidance, our team is always here to help you get the most from your new bed.